VELORBIS LTD is Danish bicycle company registered in both Denmark and the UK and complies with UK consumer law, including Distance Selling Regulations which means you're safe if you shop with us. We operate a flexible returns policy and are happy to refund / exchange items damaged in transit, that are faulty or not what you ordered. We strive to give excellent after sales service and customer care. Our terms do not affect your statutory rights. For information concerning distance selling regulations, please visit http://www.opsi.gov.uk
Acceptance of Terms & Conditions
ORDERING & PAYMENT
VELORBIS LTD prices include VAT at the standard UK rate of 17,5%. UK VAT doesn't apply to orders shipped outside the European Union or to Tax Free places – e.g. the Channel Islands. Shipping to these areas will be priced and charged excluding VAT.
Product Price Errors
We do our best to ensure that product prices on our website are up-to-date and correct but errors occur occasionally. Please contact us if you think there is a problem.
Secure Payment
VELORBIS LTD accept MasterCard and VISA credit cards for online orders and use Secure Card Encryption so your information is safe. You'll be asked to enter your card details and the name and the address of the card holder when you place your order. These details are checked and we may hold an order until we receive correct details. We'll contact you if we find the card or address details to be incorrect.
Your payment will go through immediately once your order is placed, through our secure online payment facility.
Availability of Products
In the rare event of a product being unavailable either temporarily or permanently - we will let you know so that you can cancel your purchase or wait until the product is in stock.
DELIVERY
Delivery
Standard delivery terms for all VELORBIS LTD bicycles are according to stock availability. If your bicycle is in stock, delivery will be up to 5 working days from the time that your order is placed. If your bicycle is not in stock, delivery will be 4-6 weeks from the time that your order is placed. We always strive to get your bicycle to you as quickly as possible.
We offer free delivery all over the UK mainland. It is expensive to deliver bicycles to the UK particularly with such a big package (h: 130 cm x l: 180 cm x w: 25 cm), therefore shipments can sometimes be delayed by the delivery company DSV.
We use a worldwide delivery company called DSV. We will e-mail you a DSV consignment or tracking number (16 digits e.g. 4909901347529004) as soon as your order has been dispatched from our warehouse in Germany or Denmark. Please note that if the bicycle is not sent to a business address you will need to be home on the day of delivery. If you are not able to be home you must inform Velorbis or DSV of any special delivery instructions before we dispatch your goods!
You will be able to track you order on DSV’s website http://www.ids-zas.com/index.asp. Unfortunately we are not able to track the delivery for you, so all questions regarding your delivery should be directed to DSV. The DSV Support contact details you should use, if you have questions regarding your delivery after you have received your Shipping ID number from us, are:
Eva Cecilie Bang
DSV Road GmbH
Averdiekstr. 26
DE 49078 Osnabrück
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WARRANTY & FAULTS
Overview
A bicycle consists of many different components and is therefore warranted under different terms. Therefore any fault with a particular component on your bicycle will be dealt with as an individual issue with that particular faulty part. It is required that you give us a chance to fix the problem before any refund or product swap can take place. Rest assured that we will do our best to ensure that the issue is fairly resolved.
Warranty period
VELORBIS LTD warrants each new Velorbis bicycle frame against defects in workmanship and materials, for a lifetime period for the original owner from the date of purchase. VELORBIS LTD warrants each new Velorbis bicycle fork against defects in workmanship and materials, for a period of 5 years for the original owner from the date of purchase.
VELORBIS LTD likewise, warrants all other original components, for a period of one year from the date of purchase.
Warranty cover
This warranty is expressly limited to the repair or replacement of defective frame or defective parts, and is the sole remedy of the warranty. This warranty applies only to original owners and is not transferable. Claims under this warranty must be made directly to VELORBIS LTD. Proof of purchase directly from VELORBIS LTD is required. Defective parts on Velorbis bicycles purchased from a bicycle retailer must be addressed with the bicycle retailer directly.
The warranty does not cover; normal wear and tear, improper assembly or follow up maintenance, or installation of parts or accessories not originally intended or compatible with the bicycle as sold. The warranty does not apply to damage or failure due to accident, misuse, abuse, or neglect. Modification of the frame or components shall void this warranty. VELORBIS LTD shall not be responsible for incidental or consequential damages. Labour charges associated with parts changeovers are not covered by the warranty.
This warranty gives the consumer specific legal rights and those rights may vary from place to place. This warranty does not affect the statutory rights of the consumer.
Bicycle Maintenance
After several months of using a bicycle, a component or a part of the bicycle may have worked loose and/or may have caused damage to the bicycle. Firstly, please stop riding your bicycle if you even suspect something might be wrong. Please refer to your User Manual for instructions on bicycle maintenance.
NOTE: New Parts Always Work Loose
Please note that all our bicycles leave our warehouses having been built by experienced mechanics. Certain parts of the bicycle such as the bottom bracket, are assembled and correctly tightened by us before they leave our premises. We check bicycles before they leave and make other adjustments however nuts and bolts and similar mechanical parts will work loose over a period of time. This means you must check them and tighten them as you go. This is especially true for NEW products and parts that normally go through a 'bedding in' period. However if you suspect a product is faulty – please don't hesitate to e-mail us.
Product Faults
If a fault develops you must stop using the product immediately and contact us in writing. We will determine if it's a warranty issue. Warranty only covers faults that develop during normal usage of the bicycle. In some cases we will determine warranty issues with our network of authorised dealers. Minor faults covered by our warranty can be verified and repaired by a local bicycle shop near you. IMPORTANT: Always contact VELORBIS LTD before consulting your local bicycle shop as we will initially determine warranty type and suitable solution.
Fair Play
At VELORBIS LTD we operate a fair play policy to protect you and us.
Occasionally people try to bring a warranty claim against products unfairly (i.e. when a product had been abused) or change their mind about a product well into its usage. We do our best to resolve problems but don't consider this fair play. Ultimately we want happy customers - so please be fair with us and we'll be fair with you.
RETURNS POLICY
Overview
To protect you when buying, VELORBIS LTD operates a flexible returns policy and are happy to refund / exchange items that are damaged in transit, faulty, not what you ordered or if you simply change your mind. However products ordered in the wrong size may be subject to a collection and re-delivery charge depending on the item. Please check your correct frame size by referring to our size guide on our website before ordering.
Returning Goods
If you do not like the bicycle or have simply just changed your mind, you can always return it to us within 14 days from date of delivery. We offer this service FREE OF CHARGE. The bicycle should not be used, other than for a test ride only, and must be returned in its original packaging. We want our customers to be fully satisfied with our products! Please see our returns procedure below.
It is important that you follow the steps below so that we can process your cancellation as quickly as possible:
Always contact us before returning any goods. Bicycles MUST always be returned by OUR courier if you want the service free of charge.
Return the bicycle in its original packaging and remember to include all parts and accessories. Please ensure that the package is fully closed and secured with tape to enable the courier to handle it easily.
All items must be clean and complete – all parts to be returned even if broken.
Goods must be accompanied with a completed ‘RETURNS FORM’ – please e-mail
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to obtain this form.
Please Note! Bicycles that have been used, other than for an initial test ride, cannot be returned and refunded!
If you wish to cancel the order before you have received your goods, all you have to do is NOT accept the goods upon delivery. We will then contact you to arrange a refund.
JURISDICTION
Any disputes shall be governed by and construed in all respects in accordance with the laws of England, and the parties hereby submit to the non-exclusive jurisdiction of the English courts.
DATA
Privacy Policy
VELORBIS LTD does not give your details to ANY third parties or organisations. To process your order and update you with delivery status we have to have your name, e-mail, land line phone number (to help our delivery company deliver your goods) credit card billing address and delivery address and any other relevant details.
Marketing
We only collect the information we may need to create a better shopping experience for you. VELORBIS LTD does not sell or otherwise share your personal information with anyone else, such as advertising agencies or marketing companies. If you do not wish to receive occasional product special offer e-mails from VELORBIS LTD remove your e-mail address from our database by sending an e-mail to
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Cookies
A cookie is a small text file stored on your computer which our bicycle website uses to remember the preferences you select when using the site and other settings designed to make using our website easier. All shopping websites use cookies in order to function properly. This information is not used to track information about individuals, but is used on an aggregate level to customise our website, improve our online service and plan advertising and promotions.
Website Usage
VELORBIS LTD cannot take responsibility for any damages, compensatory,indirect, consequential or direct, data loss, income, profit, property loss or damage and third party claims implied or otherwise when using this website.
Information Accuracy (E&OE)
We put every effort into updating website information, product descriptions, prices, photos and other information. Though we try to ensure all information and images are correct - occasionally it's incorrect. If you buy any cycling products from us based on wrong information we will replace or refund the product so long as it is unused. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to decline orders if they are based on inaccurate information by either party.
Website Changes
Changes to our Terms & Conditions will be post on this page so you can always be confident of how we process your orders and information and what our terms are.
VELORBIS LTD Copyright
The VELORBIS LTD website contains trademarks, trade names, copyrights and/or logos. All images, website code, intellectual property, descriptions, prices and other material on this website are the property of VELORBIS LTD. It may only be copied with the express permission of VELORBIS LTD.
Third Party Relationships
The VELORBIS LTD website contains several links to other sites. These links are provided merely to assist the user. These sites are independent to the VELORBIS LTD site and VELORBIS LTD does not and cannot control the content and or representations of such sites. The information presented on these links may not necessarily reflect those beliefs held by VELORBIS LTD. The inclusion of a link does not mean that we accept or endorse any of the content contained in such sites. VELORBIS LTD disclaim all responsibility/liability for content contained on such linked sites and will not be held accountable for any damages of any kind incurred by those who visit such sites.
Force Majeure
Notwithstanding any other provision set forth in these Terms & Conditions, VELORBIS LTD shall not be liable for any failure or delay in its performance due to any cause beyond our reasonable control, including, without limitation, any act of war or civil insurrection, national emergencies, acts of God, fire, explosion, vandalism, storm, earthquake, flood, embargo, riot, sabotage, industry-wide supplier failures, unavailability of materials, rights of way of governmental acts; provided however that VELORBIS LTD shall use its commercially reasonable efforts to correct such failure or delay in performance to the extent consistent with then applicable law and appropriate regulatory requirements in light of the existing circumstances.